Refund Policy

Effective Date: 12-august-2024

Refund Eligibility:

We offer refunds in certain circumstances, such as: Duplicate recharges due to technical errors. Failed recharges where the payment is deducted but the recharge is not processed.

Refund Process:

To request a refund, please contact our customer support team within 4 hours to 24 hours of the transaction. You may be required to provide proof of the failed recharge or duplicate transaction.

Refund Method:

Refunds will be processed using the original payment method whenever possible. Depending on your payment provider, it may take 3 Working days to 7 Working days for the refund to be reflected in your account.

Non-Refundable Circumstances:

We do not offer refunds in the following circumstances: Recharges made to incorrect mobile numbers or incorrect operators. Recharges for the wrong denomination or plan. Recharges where the service has already been utilized or expired

Canceling Recharges:

Once a recharge transaction is initiated, it cannot typically be canceled. Please ensure that you review and verify the details of your recharge before confirming the transaction.

Contact Us:

If you have any questions or concerns about our return and refund policy, please contact our customer support team at +91 7895497017

Policy Changes:

We reserve the right to update or modify this return and refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our app.